Frequently Asked Questions
Everything you need to know about our premium leather goods.
What kind of leather do you use for your products?
We exclusively use top-grain and full-grain bovine leather sourced from sustainable tanneries to ensure maximum durability and a natural patina over time.
How should I care for my leather items?
To maintain the quality, we recommend applying a leather conditioner every 3-6 months and avoiding prolonged exposure to direct sunlight or heavy moisture.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or embossed items are final sale.
How long does it take to process my order?
Standard orders are processed within 1-2 business days. Custom or monogrammed pieces require an additional 3-5 business days for expert craftsmanship.
Is my payment secure?
Absolutely. We use industry-standard SSL encryption and partner with trusted payment processors like Stripe and PayPal to ensure your data is always protected.